Shipping Policy

This policy describes physical-product shipping offered by SmartSim Technology Limited through SmartSimPro. It does not describe digital eSIM delivery.

Destinations and checkout

Our standard physical shipping service covers serviceable addresses in the United States. Some locations may be outside the carrier's delivery coverage. Please check the shipping options, destination availability and any charges shown at checkout before placing an order.

Processing and estimated delivery

After payment is confirmed, order processing and dispatch may take up to 48 hours, excluding weekends and holidays. Standard shipments from our US fulfilment facilities usually arrive within 3–7 working days after dispatch. These are estimates, not guaranteed delivery dates.

Delivery may be affected by the destination, carrier conditions, address problems, holidays or other disruption. Contact support if an order appears delayed.

Tracking and delivery issues

We send an email with the tracking number after the shipping label is created. Tracking updates can take up to three business days to appear in the carrier's system.

If your parcel is missing, damaged or marked delivered when you have not received it, contact service@smartsimpro.com with the order and tracking references. We will investigate with the relevant fulfilment or delivery provider and arrange the remedy due under your purchase terms and applicable law.

Addresses and returns

Please check your delivery address before ordering and contact us promptly if it needs correction. We cannot guarantee a change after dispatch.

Our Hong Kong company address is a correspondence address, not the dispatch location or a general return address. Contact us for return instructions before posting any product. See our Return & Refund Policy.